FAQ's

How does the garment sizing work?
Our sizing is based on a one size fits all. It is best suited to a small and medium fit combined. Our sizing has been well-received in the terms of the varied body shapes and heights of women.

Do you have a store?
We currently don’t have a store, but we are in the process of looking for studio space which could lend itself to a small shop space. In the meantime, you can find our clothing stocked at Adele Catherine in Kloof and Willow in Windermere Centre and La Lucia Mall.

Do you make custom garments?
We are currently not focusing on custom design wear and we don’t offer alterations or tailoring.

How do you wash the garments?
All our garments are made from delicate fabrics. We strongly suggest you hand wash them and take good care of items, as well as the way the garments get handled to avoid unnecessary damage.

Where do you ship from?
We ship from our Durban Studio in South Africa.

How long does shipping take?
If you stay in the Durban area, shipping can take 1 – 2 days.
If you stay in Johannesburg, Cape Town, surrounds or outlying it can take 2 – 3 days.
For international shipping please contact us directly.

Can I track my order?
Yes you can. You will be allocated a tracking number once your parcel is on its way to you. We want to ensure that the delivery process is as positive and reliable as possible.

Can I return my product if I’m not satisfied?
Yes you can. As long as you exchange it within 7 days in the condition it arrived in, with all the tags still attached and unworn. You can exchange the returned item for another garment within the Lucia shop. We do not do offer refunds. If you are returning an item to us, please ensure you email us to get in touch.

Who pays for the shipping when I return an item?
We kindly ask that you pay for the return fees. Please make sure you have checked our size chart guidelines to ensure that you are satisfied prior to purchasing an item.

Do you sell gift vouchers?
Yes we do sell gift vouchers. If you are wanting a gift voucher, please get in touch via email and we will ensure to send you one customized to the amount you would like to spend.

Do you have a gift wrapping service?
Our garments come packaged in our signature style packaging. If there is a custom requirement you would like you can get in-touch with us and we can help you with anything more specific.

Do you do deliveries?
Yes we do deliver, but a delivery fee is applicable. We currently deliver within Durban and can courier to other cities in South Africa.

If an item online is sold out, can you order one specifically for me?
Most of our pieces are limited and unique. But let us know and we can see what we can do.

Can sale items be returned?
When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve. When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve.

 

 

 

 

Options are endless with our hair accessory selection!💕 You can choose from a handful of exclusive sets that fit your personality and choice of style. We have a selection available in studio this weekend as well as on our online store for those of you who are not able to visit our studio today or tomorrow💕 Shop the collection at www.shoplucia.co.za
We can feel the weekend creeping apon us again and we couldn’t be more thrilled!💕Come visit our studio this weekend we are open on Saturday and Sunday from 9.30am-1pm at @6stationdrive💕
The end of the year is approaching and so is our new collection!💕 We are finalizing our new styles and working on the perfect fits. We will be releasing them so so soon and we just can’t wait to share💕
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P.S. If you don’t know already, we have also been busy preparing for the @thechristmasfairfund at the end of this month. It takes place on the 30th & ‪31st October‬ at the @collisheen_estate from 9am-5pm‬ on both days. Our studio will be closed that week (29th October - 3rd November) due to preparation and trading. Although don’t forget that @iheartmarket will be that Saturday too, the 2nd of November so we will see you then. Till then, our studio is open daily, Tuesday - Sunday ‪from 9.30am-1pm at @6stationdrive 💕‬
Ohhh isn’t this the absolute truth!💕 We have just restocked our online store with 5 new limited hair accessory sets! They are truly beautiful. These new additions to our collection are limited and there is only 1 of each set! Happy Saturday shopping💕
It was so lovely to be apart of this beautiful yet edgy bridal shoot that took place a few weeks ago!💕 We are finally able to share these divine images for you all to see. Our Poppy Fur Coat was such a highlighted piece in this bridal shoot and we couldn’t be more obsessed with it!💕She is the most perfect statement piece. Swipe left to see a few of the gorgeous images and view our stories to see the full bridal shoot💍✨💕
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Wedding Coordination & Floral Decor Design @emilylockhartweddings | Venue @penwarnfarmlodge | Photographer @katemartensphotography | Hair & Makeup @Hitchedhairandmakeup | Models @emmabethdevone & @niko_kirkinis | Decor Hire @the_weddingtable, @blomme & @tableandco_za | Cakes & Macarons @cakelabsa & @decadentdani | Wedding Dress & Suit designer @sadiebosworthatelier & @suitsnstuff | Stationary Design @indogo_and_ivory_designs | Jewellery Design @kathleenbarryaccessories
Its @iheartmarket today!💕 Can you believe it? Time is flying and before you know it, the Christmas markets in December will be sneaking apon us! Come shop our collection today at I Heart Markets new home at @thehaystorevenue 💕We will be trading from 9am – 2pm and will have our clothing, hair ties and basket bags available!🛒