FAQ's

How does the garment sizing work?
Our sizing is based on a one size fits all. It is best suited to a small and medium fit combined. Our sizing has been well-received in the terms of the varied body shapes and heights of women.

Do you have a store?
We currently are situated in 6 Station Drive, Shop 2, Morningside Durban. You are also able to find our clothing stocked at Adele Catherine in Kloof and Willow in Windermere Centre and La Lucia Mall.

Do you make custom garments?
We are currently not focusing on custom design wear and we don’t offer alterations or tailoring.

How do you wash the garments?
All our garments are made from delicate fabrics. We strongly suggest you hand wash them and take good care of items, as well as the way the garments get handled to avoid unnecessary damage.

Where do you ship from?
We ship from our Durban studio in South Africa.

How long does shipping take?
If you stay in the Durban area, shipping can take 1 – 2 days.
If you stay in Johannesburg, Cape Town, surrounds or outlying it can take 2 – 3 days.
For international shipping please contact us directly.

Can I track my order?
Yes you can. You will be allocated a tracking number once your parcel is on its way to you. We want to ensure that the delivery process is as positive and reliable as possible.

Can I return my product if I’m not satisfied?
Yes you can. As long as you exchange it within 7 days in the condition it arrived in, with all the tags still attached and unworn. You can exchange the returned item for another garment within the Lucia shop. We do not do offer refunds. If you are returning an item to us, please ensure you email us to get in touch.

Who pays for the shipping when I return an item?
We kindly ask that you pay for the return fees. Please make sure you have checked our size chart guidelines to ensure that you are satisfied prior to purchasing an item.

Do you sell gift vouchers?
Yes we do sell gift vouchers. If you are wanting a gift voucher, please get in touch via email and we will ensure to send you one customized to the amount you would like to spend.

Do you have a gift wrapping service?
Our garments come packaged in our signature style packaging. If there is a custom requirement you would like you can get in-touch with us and we can help you with anything more specific.

Do you do deliveries?
Yes we do deliver, but a delivery fee is applicable. We currently deliver within Durban and can courier to other cities in South Africa.

If an item online is sold out, can you order one specifically for me?
Most of our pieces are limited and unique. But let us know and we can see how we can assist you.

Can sale items be returned?
When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve. When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve.

ALL THE BLACK FRIDAY DETAILS! 💕We will be hosting a Black Friday event, both online and in our studio. Please take note of the below details so you know what the event online and in our studio will entail 🗒💕📱
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Our STUDIO event will run ‪from Friday November 29th‬ from 9.30am – 6pm AND ‪Saturday November 30th from 9.30am – 1pm‬ at our studio at @6stationdrive. You will get 20% off selected clothing and 10% off accessories. If you spend over R800 you will get 10% off the launch of our new collection which is an event ‪on December 5th‬ (this is limited to the first 10 customers). We will also have special treats from @cakelabsa and cupcakes for all our customers that come in on the day of Black Friday💕🍪🧁
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Our ONLINE event will run ‪from Friday November 29th - Monday December 2nd‬ from 8am – 8am. By shopping our online event you will receive 15% off all items on www.shoplucia.co.za. The official discount code will be released on the actual day for all online sales. Please note that all online orders placed in this time will only be processed ‪on Tuesday December 4th‬ and dispatched ‪on Wednesday December 5th‬ 💕
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PS. There is a Black Friday Giveaway happening ‪on Monday at 8am‬ 💕We cant wait! Turn your post notifications on! 💌
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PLEASE NOTE: When we run sale events there will be a no refund/exchange policy, unless a manufacturing fault. Please ensure before you check out online you double check the size curve and when visiting our studio that you have tried the garment on if you are unsure💕
Its that time of the year again where we are shooting our new 2019/2020 summer collection!💕We are so excited to share with you the new pieces that are going to be released. Behind the scene pictures and videos will be uploaded to our story today around midday, you won’t want to miss out!💕✨
We love, love, LOVE a good basic💕 They are essential to keep in your wardrobe so you are able to dress them up or down. All our basics have a simple feminine twist which stands out from your average basic T-Shirt. We have you covered with many to choose from! Shop all our basics online at ‪www.shoplucia.co.za 💕🛒
STUDIO JOURNEY💕 It’s been happy year for my little growing business with many exciting changes that have happened within the year, especially now having my own studio
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I had always dreamed of having my own space to work from other then the kitchen, lounge, bedroom and my favourite - the dining room floor! Working at home had its challenges with storing my growing stock. I always had planned to have an office space, but timing was never right and there were never any spaces close to home and close to my seamstress. I never thought I would have a studio space this year, it happened sooner then I could’ve imagined
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Last year July I had a coffee date in the space I work from now, @6stationdrive. I remember sitting at the table, drinking my coffee and looking into the available space. I took down the details and made the enquiry. The space was double the size of what I have now so I knew it wasn’t going to work, but I was curious and had nothing to loose by asking. 7 months later towards the end of February I was planning to do a pop up event for the launch of my summer collection and was looking at venue options
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I remembered the spaces in Station Drive and thought this could be a potential space to have a pop up and launch it on First Thursday, an event I personally enjoyed attending. I enquired again, the pop up was accepted and I was allocated the exact space that I was eyeing out, without even realizing. The space had now been divided into two studio’s, it was perfect. It was a great spot and an opportunity to style it as if it was my own little store
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The pop up was only scheduled to be a few days, but then I got better news and was allowed to hold it down for a month. This would now give me a small insight of what I could potentially have in the future and what I could look forward to. The studio I was allocated was never available after my month was up so I knew that I would sadly have to say goodbye. It was a week before the pop up was ending and I received exciting news. The space I was in had become available and my landlord was thrilled to have me stay, if I wanted to. (continue reading in the comments below👇🏽)
What better way to spend a mid morning out on a rainy day other then a hot coffee and some retail therapy?💕☕️We are open ‪today till 1pm‬ in our studio at @6stationdrive. We have all our accessories for you to choose from as well as all our new exclusive prints in many of our best selling pieces! Come and enjoy some retail therapy in our studio and treat yourself to a well needed coffee too!💕
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Shop our accessory collection online at www.shoplucia.co.za
Our hair accessories truly make the perfect gifts, especially now that the festive season is upon us!💕 We have a few selected packs that are available to purchase online at www.shoplucia.co.za and a greater selection to choose from in our studio @6stationdrive. We also have these little draw string pouches to purchase that we have recycled. They are ideal to keep your hair clips inside while traveling or your jewelry, lipsticks and even your phone cables!💕💍💄📱💅🏼
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We are open ‪this evening‬ ‪from 6pm till 8pm‬ for @firstthursdaysstationdrive. The perfect excuse to come after work to shop and enjoy an evening out!💕