FAQ's

How does the garment sizing work?
Our sizing is based on a one size fits all. It is best suited to a small and medium fit combined. Our sizing has been well-received in the terms of the varied body shapes and heights of women.

Do you have a store?
We currently don’t have a store, but we are in the process of looking for studio space which could lend itself to a small shop space. In the meantime, you can find our clothing stocked at Adele Catherine in Kloof and Willow in Windermere Centre and La Lucia Mall.

Do you make custom garments?
We are currently not focusing on custom design wear and we don’t offer alterations or tailoring.

How do you wash the garments?
All our garments are made from delicate fabrics. We strongly suggest you hand wash them and take good care of items, as well as the way the garments get handled to avoid unnecessary damage.

Where do you ship from?
We ship from our Durban Studio in South Africa.

How long does shipping take?
If you stay in the Durban area, shipping can take 1 – 2 days.
If you stay in Johannesburg, Cape Town, surrounds or outlying it can take 2 – 3 days.
For international shipping please contact us directly.

Can I track my order?
Yes you can. You will be allocated a tracking number once your parcel is on its way to you. We want to ensure that the delivery process is as positive and reliable as possible.

Can I return my product if I’m not satisfied?
Yes you can. As long as you exchange it within 7 days in the condition it arrived in, with all the tags still attached and unworn. You can exchange the returned item for another garment within the Lucia shop. We do not do offer refunds. If you are returning an item to us, please ensure you email us to get in touch.

Who pays for the shipping when I return an item?
We kindly ask that you pay for the return fees. Please make sure you have checked our size chart guidelines to ensure that you are satisfied prior to purchasing an item.

Do you sell gift vouchers?
Yes we do sell gift vouchers. If you are wanting a gift voucher, please get in touch via email and we will ensure to send you one customized to the amount you would like to spend.

Do you have a gift wrapping service?
Our garments come packaged in our signature style packaging. If there is a custom requirement you would like you can get in-touch with us and we can help you with anything more specific.

Do you do deliveries?
Yes we do deliver, but a delivery fee is applicable. We currently deliver within Durban and can courier to other cities in South Africa.

If an item online is sold out, can you order one specifically for me?
Most of our pieces are limited and unique. But let us know and we can see what we can do.

Can sale items be returned?
When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve. When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve.

 

 

 

 

Shop our Poppy Fur Coat now exclusively at @shopadelecatherine 💕 Their Durban based Kloof store is an inspired space with some of South Africa’s most beautiful brands available including art from @victoria_verbaan_style. They have two Johannesburg stores in the Bluebird Shopping Centre and in Village Green. Get your Lucia fix. Stock is limited. Happy browsing!💕
HAPPY WOMANS DAY!💕 To celebrate you and the strong, incredible and beautiful woman you are, we are giving you 20% OFF your online purchase untill Sunday💕 Use our discount code: WOMANSDAY to qualify for your discount!💕🛒 Shop away at www.shoplucia.co.za to treat yourself this Woman’s Day!
Get 20% OFF your online purchase from today untill Sunday in honor of Woman’s Day Weekend!💕 Use our discount code: WOMANSDAY to qualify for your discount!💕🛒 Shop away at www.shoplucia.co.za to spoil yourself or for any special woman in your life ✨
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Featured is our Lilly Long Sleeve styled with a little sparkle in the form of our Sicily Skirt
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Photographer @seanlaurenzphoto | Model @paigeivanabehn | MUAH @thedurbanmakeupartist
Ladies, we have some exciting news!💕 In honor of Woman’s Day Weekend, we will be giving you a discount code on all our pieces that are on our online store, starting from tomorrow! We will be restocking a few pieces that you have all been asking for!💕🛒🛍
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Ps. How beautiful are these Peonies from @gardengateflorist_durban? We have been fully obsessed!🌸
Our Rose Ruffle long sleeve is a perennial favourite with customers💕 It reinvents a simple long sleeve into a top for all occasions. Its versatility knows no bounds and its comfort makes it an absolute wardrobe must-have!💕 Pair it with our Blossom Pants for an effortlessly chic look💕
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Purchase both these pieces today at @iheartmarket or online at www.shoplucia.co.za 🛍Please also note that the location of the market has changed to the Kings Park Stadium. All info in today’s story!
Dramatic sleeve detailing makes the Luelle Blossom Top a beautiful trans-seasonal piece 💕 It’s fresh and interesting yet with a classic silhouette. Want to try it on? Visit our studio at @6stationdrive or view it online at www.shoplucia.co.za 🛍
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Photographer @seanlaurenzphoto | Model @paigeivanabehn | MUAH @thedurbanmakeupartist