SHIPPING & RETURNS

SHIPPING
All orders will be dispatched once payment has been received. Local door-to-door deliveries are a standard flat rate of R100.

If you live in Durban and would like to pick up instead of paying for shipping, this is indeed possible. Your first option is that you can collect from our Pop Up Boutique at 6 Station Drive every Friday from 9.30am – 4.pm OR your second option is that you can collect from I Heart Market at Moses Mabhida Stadium on the FIRST Saturday of every month from 9am-2pm.

If you want to purchase internationally, you most welcome to email us at info@shoplucia.co.za with what you would like to order and we can arrange via DHL for you.

Your order will be processed within 1 – 2 business working days once your payment has reflected in our account.

Orders will then be dispatched with our courier service and should arrive within 2 – 3 working days. Please note that shipping to outlying areas will take 3 – 5 business working days.

Please note that LUCIA will not be held responsible for any losses due to an incorrect delivery address or absence of receipt.

LUCIA does not do refunds, unless it’s a manufacturer fault.

RETURNS
LUCIA will gladly exchange items that have been purchased within 7 days. The items must be returned unwashed, unused, unworn and in it original condition with all tags attached. Please note that the size chart on each style has all the correct measurements, so please be sure to choose carefully.

To request a return please email us at info@shoplucia.co.za

Customers are responsible for their own return cost of the shipping. Shipping costs are non-refundable. We will not be held liable for any missing parcels, so we do suggest you consider a courier with a tracking service.

SALES
When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve. When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve.

 

Options are endless with our hair accessory selection!💕 You can choose from a handful of exclusive sets that fit your personality and choice of style. We have a selection available in studio this weekend as well as on our online store for those of you who are not able to visit our studio today or tomorrow💕 Shop the collection at www.shoplucia.co.za
We can feel the weekend creeping apon us again and we couldn’t be more thrilled!💕Come visit our studio this weekend we are open on Saturday and Sunday from 9.30am-1pm at @6stationdrive💕
The end of the year is approaching and so is our new collection!💕 We are finalizing our new styles and working on the perfect fits. We will be releasing them so so soon and we just can’t wait to share💕
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P.S. If you don’t know already, we have also been busy preparing for the @thechristmasfairfund at the end of this month. It takes place on the 30th & ‪31st October‬ at the @collisheen_estate from 9am-5pm‬ on both days. Our studio will be closed that week (29th October - 3rd November) due to preparation and trading. Although don’t forget that @iheartmarket will be that Saturday too, the 2nd of November so we will see you then. Till then, our studio is open daily, Tuesday - Sunday ‪from 9.30am-1pm at @6stationdrive 💕‬
Ohhh isn’t this the absolute truth!💕 We have just restocked our online store with 5 new limited hair accessory sets! They are truly beautiful. These new additions to our collection are limited and there is only 1 of each set! Happy Saturday shopping💕
It was so lovely to be apart of this beautiful yet edgy bridal shoot that took place a few weeks ago!💕 We are finally able to share these divine images for you all to see. Our Poppy Fur Coat was such a highlighted piece in this bridal shoot and we couldn’t be more obsessed with it!💕She is the most perfect statement piece. Swipe left to see a few of the gorgeous images and view our stories to see the full bridal shoot💍✨💕
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Wedding Coordination & Floral Decor Design @emilylockhartweddings | Venue @penwarnfarmlodge | Photographer @katemartensphotography | Hair & Makeup @Hitchedhairandmakeup | Models @emmabethdevone & @niko_kirkinis | Decor Hire @the_weddingtable, @blomme & @tableandco_za | Cakes & Macarons @cakelabsa & @decadentdani | Wedding Dress & Suit designer @sadiebosworthatelier & @suitsnstuff | Stationary Design @indogo_and_ivory_designs | Jewellery Design @kathleenbarryaccessories
Its @iheartmarket today!💕 Can you believe it? Time is flying and before you know it, the Christmas markets in December will be sneaking apon us! Come shop our collection today at I Heart Markets new home at @thehaystorevenue 💕We will be trading from 9am – 2pm and will have our clothing, hair ties and basket bags available!🛒