All orders will be dispatched once payment has been received. Local door-to-door deliveries are a standard flat rate of R100.
If you live in Durban and would like to pick up instead of paying for shipping, this is indeed possible. Your first option is that you can collect from our Pop Up Boutique at 6 Station Drive every Friday from 9.30am – 4.pm OR your second option is that you can collect from I Heart Market at Moses Mabhida Stadium on the FIRST Saturday of every month from 9am-2pm.
If you want to purchase internationally, you most welcome to email us at email@example.com with what you would like to order and we can arrange via DHL for you.
Your order will be processed within 1 – 2 business working days once your payment has reflected in our account.
Orders will then be dispatched with our courier service and should arrive within 2 – 3 working days. Please note that shipping to outlying areas will take 3 – 5 business working days.
Please note that LUCIA will not be held responsible for any losses due to an incorrect delivery address or absence of receipt.
LUCIA does not do refunds, unless it’s a manufacturer fault.
LUCIA will gladly exchange items that have been purchased within 7 days. The items must be returned unwashed, unused, unworn and in it original condition with all tags attached. Please note that the size chart on each style has all the correct measurements, so please be sure to choose carefully.
To request a return please email us at firstname.lastname@example.org
Customers are responsible for their own return cost of the shipping. Shipping costs are non-refundable. We will not be held liable for any missing parcels, so we do suggest you consider a courier with a tracking service.
When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve. When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve.