SHIPPING & RETURNS

SHIPPING
All orders will be dispatched once payment has been received. Local door-to-door deliveries are a standard flat rate of R100.

If you live in Durban and would like to pick up instead of paying for shipping, this is indeed possible. Your first option is that you can collect from our Pop Up Boutique at 6 Station Drive every Friday from 9.30am – 4.pm OR your second option is that you can collect from I Heart Market at Moses Mabhida Stadium on the FIRST Saturday of every month from 9am-2pm.

If you want to purchase internationally, you most welcome to email us at info@shoplucia.co.za with what you would like to order and we can arrange via DHL for you.

Your order will be processed within 1 – 2 business working days once your payment has reflected in our account.

Orders will then be dispatched with our courier service and should arrive within 2 – 3 working days. Please note that shipping to outlying areas will take 3 – 5 business working days.

Please note that LUCIA will not be held responsible for any losses due to an incorrect delivery address or absence of receipt.

LUCIA does not do refunds, unless it’s a manufacturer fault.

RETURNS
LUCIA will gladly exchange items that have been purchased within 7 days. The items must be returned unwashed, unused, unworn and in it original condition with all tags attached. Please note that the size chart on each style has all the correct measurements, so please be sure to choose carefully.

To request a return please email us at info@shoplucia.co.za

Customers are responsible for their own return cost of the shipping. Shipping costs are non-refundable. We will not be held liable for any missing parcels, so we do suggest you consider a courier with a tracking service.

SALES
When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve. When we run sales there is a no refund/no exchange policy unless it’s a manufacturing fault. Please ensure when purchasing your product that you are happy with the size curve.

 

Shop our Poppy Fur Coat now exclusively at @shopadelecatherine 💕 Their Durban based Kloof store is an inspired space with some of South Africa’s most beautiful brands available including art from @victoria_verbaan_style. They have two Johannesburg stores in the Bluebird Shopping Centre and in Village Green. Get your Lucia fix. Stock is limited. Happy browsing!💕
HAPPY WOMANS DAY!💕 To celebrate you and the strong, incredible and beautiful woman you are, we are giving you 20% OFF your online purchase untill Sunday💕 Use our discount code: WOMANSDAY to qualify for your discount!💕🛒 Shop away at www.shoplucia.co.za to treat yourself this Woman’s Day!
Get 20% OFF your online purchase from today untill Sunday in honor of Woman’s Day Weekend!💕 Use our discount code: WOMANSDAY to qualify for your discount!💕🛒 Shop away at www.shoplucia.co.za to spoil yourself or for any special woman in your life ✨
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Featured is our Lilly Long Sleeve styled with a little sparkle in the form of our Sicily Skirt
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Photographer @seanlaurenzphoto | Model @paigeivanabehn | MUAH @thedurbanmakeupartist
Ladies, we have some exciting news!💕 In honor of Woman’s Day Weekend, we will be giving you a discount code on all our pieces that are on our online store, starting from tomorrow! We will be restocking a few pieces that you have all been asking for!💕🛒🛍
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Ps. How beautiful are these Peonies from @gardengateflorist_durban? We have been fully obsessed!🌸
Our Rose Ruffle long sleeve is a perennial favourite with customers💕 It reinvents a simple long sleeve into a top for all occasions. Its versatility knows no bounds and its comfort makes it an absolute wardrobe must-have!💕 Pair it with our Blossom Pants for an effortlessly chic look💕
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Purchase both these pieces today at @iheartmarket or online at www.shoplucia.co.za 🛍Please also note that the location of the market has changed to the Kings Park Stadium. All info in today’s story!
Dramatic sleeve detailing makes the Luelle Blossom Top a beautiful trans-seasonal piece 💕 It’s fresh and interesting yet with a classic silhouette. Want to try it on? Visit our studio at @6stationdrive or view it online at www.shoplucia.co.za 🛍
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Photographer @seanlaurenzphoto | Model @paigeivanabehn | MUAH @thedurbanmakeupartist