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Terms & Conditions

GENERAL TERMS

Welcome to the Lucia online store. By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please refrain from using this website. Lucia reserves the right to amend, update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective upon publication on this website. Continued use of the website following any amendments constitutes acceptance of the revised Terms & Conditions.

LUCIA reserves the right to modify these Terms at any time without prior notification. Site users must agree to abide by these changes accordingly. Please review this page occasionally for updates. Any use of our website constitutes full acceptance of our Terms of Service.

DESCRIPTION OF SERVICE

Lucia is an online fashion retailer offering thoughtfully designed, limited-run garments and accessories. Customers may browse and purchase products through our online store, subject to these Terms & Conditions.

ELECTRONIC COMMUNICATIONS

By visiting our website or communicating with us electronically, you consent to receive communications from Lucia electronically. We may communicate with you via email, SMS, website notifications or other electronic means. You agree that all agreements, notices, disclosures and communications provided electronically satisfy any legal requirement that such communications be in writing.

USAGE RESTRICTIONS

All content displayed on this website, including but not limited to text, images, graphics, logos, product designs, artwork, videos and other materials, is the property of Lucia and is protected by applicable intellectual property and copyright laws. No content from this website may be copied, reproduced, modified, distributed, published, displayed or used for commercial purposes without the prior written consent of Lucia. Users may not use this website for any unlawful, fraudulent, abusive or harmful purpose, including the transmission of offensive, defamatory or inappropriate content.

Accessing or using the LUCIA website for any illegal or unauthorized purpose, including harassment or explicit or abusive language, is strictly prohibited.

PRODUCT DISPLAY

We strive to display our products as accurately as possible. However, colours, textures and appearance may vary slightly due to photographic lighting, screen settings and device displays. Whilst every effort is made to ensure product descriptions and images are accurate, minor variations may occur. Please refer to our Returns & Exchanges Policy for further information regarding purchases and exchanges.

PRIVACY

Lucia respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Any personal information collected through this website will be used solely for the purpose of processing orders, providing customer support, improving our services and communicating with customers. By using this website, you consent to the collection and processing of your personal information in accordance with our Privacy Policy.

DISCLAIMER OF WARRANTIES

This website is provided on an "as is" and "as available" basis. Whilst Lucia takes reasonable steps to ensure the accuracy and reliability of the information contained on this website, no warranties or representations, whether express or implied, are made regarding the operation of the website or the accuracy, completeness or reliability of its content. Lucia does not warrant that this website, its servers or electronic communications are free from viruses or other harmful components. Nothing contained in these Terms & Conditions shall limit or exclude any rights afforded to consumers under applicable South African law. To the fullest extent permitted by law, Lucia shall not be liable for any indirect, incidental, special or consequential damages arising from the use of this website or the purchase of products through this website.

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.